Overview
The Radix Device Management Platform has a Direct Message command. It allows you to send a simple text message to a remote device. The message can consist of a Message Title and a Message Body. You can use it to conveniently send an alert to a remote device user. Also, the Direct Message command is perfect for confirming that a device is indeed configured properly in your fleet of devices. It’s a simple “point-and-shoot” command that shows up instantly on the remote device.
If you wish to send a more ornate message to a remote device, the Radix Device Management Platform also has an Advanced Messaging command, which allows you to send text along with an image, an audio clip, or a YouTube video.
How to Access the Direct Message Command
Method 1: From the Device Dashboard
1. Click on the Devices icon in the sidebar menu to open the Devices Table.
2. From the Devices Table, click on the row of the device to which you would like to send the message.
The Device Dashboard opens.
3. Click on Direct Message in the menu on the right-hand side of the dashboard. The Direct Message dialog box opens.
Method 2: From the Device’s Three-Dot Menu
1. Click on the Devices icon in the sidebar menu to open the Devices Table.
2. From the Devices Table, find the device to which you would like to send the message.
3. Click on the three-dot menu on the far-right of the row of the device, and go to Deploy>Direct Message.
The Direct Message dialog box opens.
Method 3: From the Bulk Actions Button
You can also use the Bulk Actions button if you want to send a direct message to many devices simultaneously.
1. Click on Devices in the sidebar menu to open the Devices Table.
2. From the Devices Table, select the devices to which you would like to send the direct message by clicking on their checkboxes in the column on the far left, to activate the Bulk Actions button.
3. Click Bulk Actions>Deploy>Direct Message.
The Direct Message dialog box opens.
Sending a Direct Message to a Group
There is also an option to send a Direct Message to a group of devices.
1. Click on the Devices icon to open the Devices Table.
2. In the Groups pane, find the group to which you wish to send a Direct Message.
3. Click on the group’s three-dots menu, and drill down to Deploy>Direct Message.
The Direct Message dialog box opens.
Sending a Direct Message
After you open the Direct Message dialog box:
1. Type in the Message title and Message body. The title is mandatory, but the body is not.
2. Click Confirm to send the message to the remote device.
Below is a screenshot of what the message will look like on the remote device.
3. Click Ok on the remote device to close the message.