Overview
One of the main purposes of the Radix Device Management Platform is to remotely apply commands and operations to devices, as well as adjust the settings on devices. We’ll see how the Radix Device Management Platform allows you to apply commands:
- - To a single device,
- - To selected devices,
- - To a group of devices,
- - To all of the devices on your account at once.
Applying Commands to a Single Device
You can apply commands and operations to a single device by means of the Devices Table.
Method One: Using a Device’s Kebab Menu
To apply a command to a single device:
1. Click on the Devices Table icon on the far left of the Overview Dashboard. The Devices Table displays all of the enrolled devices.
2. From the list of devices, click on the three-dot menu on the far right of the row of the device to which you would like to apply the command.
3. Select the desired command. The following table summarizes all of the options in the drop-down menu:
| Item | Description |
|---|---|
| Remote Control | Allows you to interact with and essentially operate the user’s device |
| Terminal | Opens a fully featured, live terminal with an ADB (=Android Debug Bridge) shell connection |
App Management Options
| Item | Description |
|---|---|
| Install App | Install apps on remote devices |
| AFW Install/Uninstall | Allows you to install/uninstall apps on devices enrolled in Android for Work |
| Uninstall App | Uninstalls apps on remote devices |
| Clear Apps Data | Clears the user’s history on the device and require them to log in again. |
| Clear Apps Cache | Clears the data cached by the specific apps installed on the device |
| Enable App | Restores the icon of an app from a device from which it has been disabled |
| Disable App | Removes the icon of an app from a device, so that the user cannot run it |
Deploy Options
| Item | Description |
|---|---|
| Messaging | Sends a message with audio/video content to remote devices |
| Commands & Scripts | Executes scripts on remote devices |
| Files | Sends files to remote devices |
| OTA | Performs over-the-air updates on remote devices |
| OTA Update Engine | Performs over-the-air updates on newer remote devices |
| Firmware Update | Updates a remote device’s firmware |
Configure Options
| Items | Description |
|---|---|
| Device Settings | Modifies settings on remote devices |
| Kiosk Modes | Allows you to use a device as a display in a kiosk |
| Block Lists | Allows you to block access on a remote device to certain apps and websites |
| Views | Allows you to create a specialized Kiosk option, where a remote device displays a single URL |
| Screen Settings | Allows you to adjust the brightness and volume on flat panel devices |
| Remove Google Account | Allows the Radix Device Management user to remove all Google accounts from a remote device, or to retain one |
| Manage device users | To create or remove users from a remote device |
Automate Options
| Item | Description |
|---|---|
| Workflows | Allows you to combine a series of commands to be executed in sequence |
| Schedules & Triggers | Allows you to execute commands in response to a time schedule or external trigger |
Power Options
| Item | Description |
|---|---|
| Restart | Restarts a remote device |
| Shut Down | Shuts down a remote device |
| Wake Up | Wakes up a sleeping device via LAN |
Block Device Options
| Item | Description |
|---|---|
| Lock Device | Locks a device with a password |
| Unlock Device | Unlocks a device upon providing a password |
| Get Lock Password | Provides the password to unlock a locked device |
| Play Siren | Sounds a siren on a remote device |
Device Options
| Item | Description |
|---|---|
| Set Device Tags | Allows you to add or remove tags on a device |
| Change Device Name | Allows you to change the device’s name in the Device Management Platform |
| Change Agent Password | Allows you to change the password on the Radix Agent app |
| Remove Device | Removes a device from the Radix MDM |
| Factory Reset | Performs a factory reset and wipes a device |
| Reset Authentication Token | Allows the device to sync with the server and regain device management capabilities |
| Collect System Logs | Allows you to create a log file of activities performed on a remote device |
| Export Device Data to CSV | Allows you to export the table of results to an Excel CSV file |
Note: When working on a single device, all commands are immediate and cannot be scheduled.
Method Two: Using the Device Dashboard
To apply a command to a single device using the device dashboard:
1. Click on theDevices Table icon on the far left of the Overview Dashboard. The Devices Table displays all of the enrolled devices.
2. From the list of devices, click on the line of the device to which you would like to apply the command. The Device Dashboard opens up.
3. In the panel on the far right, you’ll notice the tab Repositories Actions. If you click on it, you’ll open up all of the Repository commands: commands that utilize preconfigured settings. You can use one of these preconfigured settings or create one yourself.
4. Other ad-hoc commands that are available in the right-hand panel include:
- - Remote control of a device,
- - Schedule and Trigger command, to configure a command that will execute using a designated trigger,
- - Send Message, to send a brief, direct message to a device,
- - Lock, for commands that secure your device in the event of theft/loss,
- - Power, for commands that involve shutting down or restarting the device,
- - Manage, for commands to modify the device’s settings or group classification.
5. Select the desired command.
Note: When working on a single device, all commands are immediate and cannot be scheduled. Also, you can only apply the commands “Remote control” and “Terminal” to a single device at any one time.
Applying Commands to Selected Devices
When you open the Devices Table, you’ll see a list of all the devices presently enrolled in the system. The Radix Device Management Platform has an option that allows you to manually select several devices from the list and then apply a command to all of them at once.
To apply a command to several devices at once:
1. Click on the Devices Table icon on the far left of the Overview Dashboard to open the Devices Table.
2. From the list of devices, select the devices to which you want to apply the specific command. You do this by clicking the checkboxes in the far-left column of those devices.
3. Click on Bulk Actions to open the drop-down list of commands that we summarized above in the table of commands.
4. Select a particular command and click on it. For example, we will select the Deploy>Messaging command.
5. In the grid that opens, select a stored Advanced Message, or click Add New in the lower left to create a new Advanced Message.
6. Click Apply in the lower right.
The message will be sent to the 3 devices that you have selected.
Applying Commands to a Group of Devices
Most of the commands that can be applied to a single device can also be applied to a group. Here is a list of group-level commands and operations you can apply to more than one device:
| Function | Repository | Ad-hoc Commands for Groups (From Groups Three-dot Menu) |
|---|---|---|
| Advanced Messaging | X | * |
| AFW Install/Uninstall |
| * |
| Assets | X |
|
| Change Agent Password |
| * |
| Clear Apps Cache |
| * |
| Clear Apps Data |
| * |
| Collect Logs |
| * |
| Disable Apps |
| * |
| Edit Group |
| * |
| Enable Apps |
| * |
| Export Blue Screen Data |
| * |
| Export to CSV |
| * |
| Firmware update |
| * |
| Insights | * | |
| Install Packages | X | * |
| Kiosk | X | * |
| Manage Users |
| * |
| Metrics |
| * |
| OTA | X | * |
| Policies | X | * |
| Remote Execute | X | * |
| Remove Google Accounts From Device |
|
|
| Restart |
| * |
| Scheduler & Triggers Command | X | * |
| Screen Settings |
| * |
| Send Files | X | * |
| Send Message |
| * |
| Settings (Device Settings) | X | * |
| Shutdown |
| * |
| Smart Recovery | X | * |
| Sound Siren |
| * |
| Tags |
| * |
| Uninstall Packages |
| * |
| Views | X | * |
| Wake On LAN |
| * |
| Workflow | X | * |
To apply a command to a group of devices:
1. Click on the Groups icon in the Devices Table to open the Groups pane, if it isn’t open already.
The list of groups appears.
2. Choose a group to which you would like to apply the command and click on the “Actions” kebab menu (it appears on the right side of the Group name).
The drop-down menu of Group Commands opens, with the same options as summarized above.
3. Select the relevant command from the menu and apply it to the group.
Example of Applying a Command to a Group
In the example below, we open the command options for the group “Old Devices”.
1. Select a command. We will choose the Messaging command again.
2. We select an Advanced Message option and click Apply.
The command will be sent to all of the devices in the group. You will receive a confirmation in the lower right corner that the command has been sent to the devices in the group.
