On occasion, you may want to limit a remote user’s ability to run an app on their devices. Also, there may be apps that are problematic on certain devices and cause them to crash. The Radix MDM has a Disable app command, which allows you to temporarily prevent the remote user from running an app on a device. The app's icon will be removed from the device’s display. If you wish to run the app again later, there is also an Enable app command to restore the app icon on the remote device.
Note: The Disable apps command will not uninstall the app from the device. You must use the Uninstall command to uninstall an app from a device. There are also the Clear App Data and Clear App Cache commands that can help you reset an app that is not functioning properly.
Where you can find the command
This command can be accessed by three methods:
Method One: From the Bulk Actions Button
4. Continue from Using the Disable Apps command below.
Method Two: From the device’s three-dot menu
4. Continue from Using the Disable Apps command below.
Method Three: From the device’s Device Dashboard:
Yet another method to disable a specific app on a device is from the Device Dashboard.
To open the Device Dashboard:
1. Click on the Devices icon in the sidebar menu to open the Devices Table.
2. From the list, find the device for which you want to disable the app. You can use the Search bar at the top of the list.
3. Click anywhere on the row of the specific device.
The Device Dashboard will open.
4. In the center pane, you will find a list of apps installed on the device. If the particular app that you want to disable doesn’t appear, use the Search bar at the top.
5. Click on the three-dot menu next to the particular app. A grid of commands will appear. In the example below, we chose the Google Chrome app:
6. Click Disable app. The icon of the disabled app will be removed from the device’s display.
7. To enable the app again, simply click on Enable app.
Using the Disable Apps Command
1. When you click on the Disable Apps tile, the Disable Apps screen opens.
2. Select the apps that you wish to disable by clicking on the Add to List icon . The app will now appear in the Selected apps column.
3. Click Disable in the lower right corner. The apps that you selected will now be disabled on the device.
Using the Enable App Command
To reverse the process and enable an app:
1. From the device’s three-dot menu, go to App Management>Enable App.
2. Alternatively, select the device by checking its checkbox, and click on Bulk Actions>App Management>Enable App.
3. Select the apps that you want to enable by clicking on the Add to List icon.
4. Click Enable in the lower right corner. The app will now be enabled on the device, and the app icon will again appear on the device's display.