Overview
If a remote user encounters a problem with an Android app on their device, such as the app not starting correctly or crashing unexpectedly, there are several Radix MDM commands that can address this. Besides the Disable Apps command (which just conceals the app’s icon from the remote user), you can try using the Clear App Data and Clear App Cache commands.
- Clear app cache will clear the data cached by the specific apps installed on the device. This is a preliminary step to try when encountering performance issues. If this fails to solve the problem, try using the Clear app data command.
- Clear app data will clear the user’s history on the device and require them to log in again. This typically will solve most performance issues.
Where these commands are located
This command can be accessed by three methods:
Method One: From the Bulk Actions button
1. Click on Devices in the sidebar menu to open the Devices Table.
2. From the list, select the device for which you want to clear the app’s data by checking the checkbox in the far-left column.
3. Click on Bulk Actions>App Management>Clear App Cache, or Clear App Data.
4. Continue from Using the Clear App Cache Command below.
4. Continue from Using the Clear App Cache command below.
Method Three: From the device’s Device Dashboard:
Yet another method to clear a specific app’s cache or data on a device is from the Device Dashboard. Unlike the first two methods, if you choose this method, you can only clear the cache or data for individual apps, one by one.
To open the Device Dashboard:
1. Click on the Devices icon in the sidebar menu to open the Devices Table.
2. From the list, find the device for which you want to clear the data of a particular app. You can use the Search bar at the top of the list.
3. Click anywhere on the row of the specific device.
The Device Dashboard will open.
4. In the center pane, you will find a list of apps installed on the device. If the particular app that you want to disable doesn’t appear, use the Search bar at the top.
5. Click on the three-dot menu next to the particular app. A grid of commands will appear. In the example below, we chose the Google Chrome app:
6. When you click on Clear app cache, you will receive the following prompt:
7. When you click on the Clear app data tile, you will be prompted whether to go ahead with the action:
8. Upon clicking Yes, you will receive a notification in the lower right corner that the Clear app cache/Clear app data command has been sent to the device.
Using the Clear App Cache command
1. When you click on Clear Apps Cache menu item using the first two methods described above, the Clear Apps Data screen opens.
2. Select the app/s for which you wish to clear their data by clicking on the Add to List icon . The app/s will now appear in the Selected apps column.
3. Click Clear Cache in the lower right corner. You will be prompted to clear the data of the selected apps.
4. Click Yes. You will receive a notification in the lower right corner indicating that the data of the apps that you selected will now be cleared on the device.
Using the Clear App Data command
1. When you click on the Clear App Data menu item using the first two methods described above, the Clear App Data screen opens.
2. Select the app/s for which you wish to clear their data by clicking on the Add to List icon . The app/s will now appear in the Selected apps column.
3. Click Clear in the lower right corner. You will be prompted to clear the data of the selected apps.
4. Click Yes. You will receive a notification in the lower right corner indicating that the data of the apps that you selected will now be cleared on the device.