A device can be enrolled in only a single Radix account (=domain) at a time. Therefore, if you are interested in enrolling a device in another account, it will have to be removed from the previous account. There is a command in the Radix Device Management Platform to remove a device from an account.
Removing a Device from an Account
To remove a device from an account:
- Click on the Devices icon in the sidebar menu to open the Devices Table.
- Find the device that you wish to remove from the account. In our example, we’ll remove the point-of-sale device Newland Selpal Black. It is presently enrolled in the “qa” account.
- Click on the row of the device that you wish to remove from the Radix account. The Device Dashboard opens.
- In the menu on the right, click Manage>Remove. You will be prompted if you are certain that you want to remove the device.
- Click Yes. The device will be removed from the account “qa” in the Devices Table. You will only see the Newland POS Aqua device.
Assigning a Device to Another Account
To restore the device back into the Radix Device Management Platform:
- On the remote device, open the Viso app. (In our example, we are using a Lenovo tablet.)
- In the Viso app, click the three-dot menu in the upper right.
- In the drop-down menu, select Config server.
- In the Connection Info screen, supply the name of the domain in which you wish to enroll the device. It is the same as the Account Name in the Radix Device Management Platform login screen. In our case, we would like to enroll the device in the account name “qa18”.
- Click Next. The tags screen opens.
In this window, you can assign tags to the device. Devices with the same tag can be classified into groups. You can always go back to this screen and assign tags later.
After assigning tags, click Next.
- In the Password info window, click the Set password checkbox, to assign a password to the device.
Note: If you assign a password, you will be prompted for the password any time you open the Viso app.
- Click Next, and click the I agree checkbox in the EULA screen, and click Next.
- In the Review screen, click Finish.
The device will now appear in the Radix Device Management Platform in the Devices Table of any user in the account “qa18”.
The Devices Table for a user in the account "qa18"