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Removing a Kiosk Option From a Device

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Upon sending a Kiosk command option to a remote device, that device will be limited only to the selected apps and websites associated with that kiosk item, for the duration of while it is in Kiosk mode. If you want to use the device for other apps, you will have to remove the Kiosk mode that you have applied to the device. This is possible both from the Radix Device Management Platform, as well as from the remote device itself.

Removing a Kiosk Option from the Radix Device Management Platform Side

To remove a Kiosk mode from the Radix Device Management Platform, you must first access the Kiosk command in the Radix Device Management Platform. There are three methods to do so:

Method One: From the Bulk Actions Button

  1. Click on Devices in the sidebar menu, to open the Devices Table.
  1. From the list, select the device for which you want to disable the app by checking the checkbox in the far-left column.

This activates the Bulk Actions button.

  1. Click on Bulk Actions>Configure>Kiosk Mode.
  1. In the Kiosk Mode Repository that opens, select None and click Apply.

This will clear the Kiosk mode from the remote device.

Method Two: From the device’s three-dot menu

  1. Click on the Devices icon in the sidebar menu to open the Devices Table.
  2. From the list, find the device for which you want to apply the Kiosk option. You can use the Search bar at the top of the list.
  1. Click on the three-dot (kebab) menu in the far-right column of the device, and drill down to Configure>Kiosk Mode, as illustrated.
  2. In the Kiosk Mode Repository that opens, select None and click Apply.

This will clear the Kiosk mode from the remote device.

Method Three: From the device’s Device Dashboard:

You can also access the Kiosk command from the Device Dashboard.

To open the Device Dashboard:

  1. Click on the Devices icon in the sidebar menu to open the Devices Table.
  2. From the list, find the device for which you want to disable the app. You can use the Search bar at the top of the list.
  3. Click anywhere on the row of the specific device.

The Device Dashboard will open.

  1. Click on Repositories actions>Kiosk in the menu on the far-right side, as illustrated.
  2. In the Kiosk Mode Repository that opens, select None and click Apply.

This will clear the Kiosk mode from the remote device.

Removing a Kiosk Option from the Remote Device (Viso Agent) Side

When in Kiosk mode, a remote device is limited to a fixed set of applications and websites. In the event that it is not possible to remove the Kiosk mode from the Radix Device Management Platform, there is also an option for a remote user to cancel Kiosk mode on their remote device.

We start with a Kiosk device that allows three apps (Candy Crush Saga game, Google Play Store, and the Radix Secure Browser) and two websites (ESPN and Yahoo!). The allowed apps are on the left side, while the allowed URLs are on the right side.

To remove the Kiosk option from a remote device:

  1. On an Android device, tap on the screen 5 times. For a Windows or ChromeOS device, perform 5 mouse clicks on the computer display. 
  2. Depending on how you have configured the Kiosk command, it will display the Service Menu.

It consists of the following buttons:

IconDescription
Select a Wi-Fi network
Select a Bluetooth device
Kiosk settings
  1. To stop the kiosk setting, tap on Kiosk settings. You will be prompted for the device’s Viso app password.

  1. Enter the remote device’s Viso app password (or leave it blank, if the remote device has not been assigned a Viso app password), and click OK. The Kiosk menu opens:

Start Kiosk Mode

If you tap Start Kiosk Mode, the device will resume the Kiosk setting.

Stop Kiosk Mode

If you tap Stop Kiosk Mode. the device will go back to its normal functionality. You will receive the following screen:

  • Select Until Next Restart if you want the device to revert to Kiosk mode after you reboot it.
  • Select Stop Permanently if you want to remove the Kiosk mode from the device entirely.
  • Select Cancel to go back to the Service Menu.

Config Kiosk Mode

Tap Config Kiosk Mode to modify the kiosk settings. You can change the list of allowed apps and URLs and apply a software policy to the device.

  • Apps whitelist/blacklist: This allows you to select from apps already installed on the device, whether they should be allowed or blocked.

  • Web Whitelist/Blacklist: You can select URLs to allow or block on the Kiosk device, by adding them to a whitelist or blacklist.

To add a URL:

  1. Select whether you want the URL to be on a whitelist or blacklist.
  2. Click the blue Add icon in the lower right corner. The following window opens, prompting you for an URL:

  1. Enter the URL and tap OK. In the example below, we added Google to the allowed URLs.

The URL will be added to the whitelist of allowed URLs.

  1. To delete the newly added URL, tap the Delete icon on the right.

  1. Click the checkmark in the upper right corner to save the changes.

  1. The tablet’s Kiosk display now shows the added URL:



 

  • Policies: This allows you the user to block or unblock the ability to install apps on the remote device, set the background image and its orientation, and set a policy password.

     

To save changes to the list of apps, URLs, and policies, tap the checkmark in the upper right.

You will see a confirmation in the lower left corner that the Kiosk policy has been saved.

Set Password

This allows you to set a new password to the device when you want to enter the Viso app.

  1. Enter the current password.
  2. Then enter the new password and confirm it. 

You will be prompted to provide the password when you try to open the Viso app, until you remove the password.

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