There are 4 options to enroll an Android device in the Radix Device Management Platform:
| Scanning a QR Code | Manual sideloading | Play Store | Google EMM/AFW |
Accessing the Add Device Command
1. In the Radix Device Management platform, click on Devices in the sidebar menu to open the Devices Table.
2. Click on the Add Device icon in the Devices Table.
3. In the Enroll pane that opens, click on the Android icon in the sidebar menu to see Android enrolment options, and click on Enroll type to see the three enrolment methods:
Method 1: Enroll a device in AFW by scanning a QR code
You can enroll an Android device by means of scanning a QR code. This also automatically enrolls the device in the Android for Work (AFW)/Android Enterprise program, where the user of the remote device can only run apps approved by their employer.
To enroll a device by scanning a QR code:
1. Select Enroll using a QR code (AFW), and click Generate QR code:
The following screen will appear:
2. Perform a factory reset on your remote device by going to Settings>System>Reset options>Erase all data (factory reset):
3. Select Erase all data when you are prompted if you are sure that you want to perform a factory reset.
4. After wiping the device, tap the Welcome screen 7 times to open the device’s camera to be able to scan a QR code.
5. Scan the QR code with your device. You will then be prompted to connect your device to a Wi-Fi network manually, by providing the name of a Wi-Fi network and your Wi-Fi password.
6. Alternatively, the Radix Device Management Platform user can click on the Set Wi-Fi button, and enter the Wi-Fi network’s SSID, Authentication Type, and password:
7. You will receive a notification "This device belongs to your organization". Click Next.
8. You will be notified that your device will be enrolled in Android for Work. Click Accept & Continue.
9. The next screen notifies you that your activity will be visible to your employer, who can also set permissions on your device. Click Next.
10. The Viso Agent app will be automatically installed on the remote device, along with the appropriate SCManager file. When installation is completed, you will see the Viso Agent icon on the device’s display.
11. When you tap on the Viso icon on your device, you will see the Viso opening screen, displaying your device’s Device ID:
You will also see notifications on your remote device regarding the installation of the SCManager file and privacy options.
Method 2: Downloading the Viso Agent for Android Devices
There are three options to download the Radix Agent APK to a remote device:
Option 1: Download the APK directly from the Radix website
1. Click here to download the Android package (apk) file to your computer.
2. Copy the file to your remote device.
3. Click on the apk file on your remote device to install the Viso Agent.
4. After you install the Viso Agent app, the app icon will appear on your remote device.
Option 2: Install the Radix Agent App from the Google Play Store.
You can also download and install the Radix Device Management Platform app from the Google Play Store.
1. Click here to download our Android agent from the Google Play store.
2. Select the device onto which you would like to install the agent file and click Install.
3. Once the installation is complete, follow the installation wizard. The Viso app icon will appear on the remote device.
4. Proceed from the section Supplying the Account Information.
Option 3: Scanning a QR code with your Android Device
Another method of enrolling an Android device is by scanning a QR code to get a link to download the Viso Agent app for Android. (Unlike Method 1, this does not require a factory reset on your device.) There are two QR code options:
- Downloading the Viso apk directly to your device from the Radix website,
- Downloading the Viso apk directly to your device from the Google Play Store
1. Scan the QR code with your device’s camera. If you scan the APK direct download QR code, you will receive the following:
2. If you scan the Google Play QR code, you will receive the following screen:
3. Tap on the link to download and install the Viso Agent apk file on your remote device.
4. Proceed from the section Supplying the Account Information below.
Method 3: Enroll with Google EMM / Android for Work
You can enroll an Android device in the Radix Device Management Platform by using the Radix Android for Work account. After applying a factory reset to the remote device, when you are prompted to enroll the device with a Gmail account address, you enter instead “afw#viso”.
To enroll a remote device using Android for Work:
1. After performing a factory reset on a remote device, during registration, where it asks for the Google account, enter afw#viso.
2. Click Next. You will receive the following screen:
3. Click Install. The device will download the Radix Viso MDM client app:
4. When the download is complete, you will be prompted if you wish to install the VISO app.
5. Follow the installation wizard to complete the installation of the Viso app and continue with the section Supplying the Account Information below.
Supplying the Account Information
Once the Radix Device Management Platform app is installed on your device, you must configure it with the proper domain name and tags. At first, the Radix Device Management Platform screen appears like this:
To configure the device:
1. Click on the kebab menu in the upper right-hand corner and select Config Server.
The Connection Info window will open.
2. Supply your Account name or Domain name, depending on the agent version. Make sure that you enter the name as registered and click Next. (Here is an explanatory video that shows the steps of enrolling a remote device.).
3. In the next screen, supply the identifying tags that will define the fleet to which the device belongs, and click Next.
4. You will be prompted for a password. Supply the password, confirm it, check the box to Set Password, and click Next.
5. The next page has information about the User Data Policy. Scroll to the bottom of the page, click the checkbox I Agree, and click Next.
6. On the EULA page, click the checkbox I Agree, and click Next.
7. Review your account information in the last screen and click Finish.
8. Install the SCManager for your device, as described below in the next section.
Installing the SCManager from the Device’s Settings
After installing Viso on your device, you can also access the SCManager from the device’s settings.
1. Click on the Viso app and click on the kebab menu in the upper right corner.
2. In the drop-down menu, select Settings. The Settings window opens.
3. In the list of settings, click on Find SCManager. It will automatically find the correct SCManager file for your Android device.
4. Once you have found the correct SCManager file, click on Download.
The SCManager will then be installed automatically.
5. You will receive confirmation that the installation was successful.
6. After the installation is complete, look for the newly-installed device in the Devices Table.
Further Information
In case you require further assistance we encourage you to visit our customer support page.